Return & Refund Policy

Medications cannot be returned

Once a prescription or compounded medication leaves the pharmacy, it cannot be returned to stock, resold, or reused — even if unopened. This is required by law, not a Nuvara preference. Please dispose of unused medication through a local take-back program.

Full refunds

You receive a 100% refund to your original payment method when:

• A physician determines treatment is not clinically appropriate for you.
• You are not approved after intake review.
• You cancel before your order has been shipped by the pharmacy.
• The pharmacy is unable to fulfill your protocol.

Damaged, lost, or temperature-compromised shipments

Contact us within 7 days of delivery with photos of the packaging and product. Verified damaged, lost, or heat-compromised shipments are replaced at no cost — we do not ask you to return the affected medication.

Wrong item

If you receive the wrong product, contact us within 7 days. We ship the correct item immediately at no charge and provide disposal instructions.

Subscriptions

Cancel anytime from your account or by emailing us. Cancellations take effect before the next renewal; orders already processed and shipped are not refundable. We do not charge cancellation fees.

Non-refundable items

• Medication already shipped or delivered.
• Physician consultation and clinical review fees once the review has been completed.
• Lab panels already drawn or processed.

How to request a refund

Email support@mynuvara.com with your order number and reason. We respond within one business day, and approved refunds post to your original payment method within 5–10 business days.